Q. What makes Mountain View Centers memory care assisted living services different from their traditional assisted living services?
A. What makes us different is one of the most frequently asked questions about Alzheimer’s care. All the services provided in our Mountain View Centers communities —from dining to nursing to activities — are designed around the unique needs of the memory-impaired. By working closely with loved ones, we preserve the life story of every resident. We are focused on seamlessly integrating the past and the present to prevent loneliness, helplessness, and boredom. Days are quietly structured to provide a sense of order. Residents are engaged more readily in this setting through verbal cues and daily routines.
Q. How long have you been providing care to memory-impaired patients?
A. Mountain View Guest Homes opened its doors in January 1985. Mountain View Centers provides care to seniors and the memory impaired at residential cottages for seniors in Diamond Bar, Covina, and Montclair locations and to adults with developmental disability in Diamond Bar and Alta Loma locations. In 1997, Mountain View Centers opened a brand new facility in Claremont specifically built for memory care.
Q. What type of care do you provide?
A. Mountain View Centers is licensed as a residential care facility for older people. We specialize in memory care. We provide all custodial and personal care, such as bathing, dressing, and incontinence service for ambulatory and non-ambulatory residents. If a resident needs nursing services such as I.V. or nursing care, then this facility is not appropriate. However, we can provide care to restrictive care conditions such as oxygen and catheter under strict regulatory guidelines. We provide hospice care to end-stage Alzheimer’s patients as well.
Q. Are your employees licensed or trained to work with older people?
A. Mountain View Centers’ direct caregivers have extensive training in geriatric and memory care. All employees have passed thorough background and fingerprint checks and are trained in first aid and emergency procedures. A licensed nurse is available for professional medical care.
Q. What is your resident-to-caregiver ratio?
A. Mountain View Centers’ direct staff ratio is seven residents to one caregiver during the daytime at the center and six to one at the cottages. We also monitor every hour throughout the night at the Center.
Q. What is the cost of the care, and how is it determined?
A. At Mountain View Centers, the monthly fee depends on the care and supervision required for each individual resident. Contact the center for current pricing.
Q. What are your visiting hours?
A. The visiting hours at the Mountain View Centers facilities are between 8 AM to 8 PM. Family members are welcome and encouraged to visit their loved ones at the facilities or take them out for a few hours or a few days.
Q. How do you handle medical needs?
A. In case of an emergency, we call 911 immediately. Following this, the caregiver or the administrator calls the family member. We send personal and medical information with the ambulance to the hospital. In case of incidental medical help, the administrator will call a physician and the family members to address the medical issue. Mountain View Centers can also plan and arrange transportation to and from the physician’s office.
Q. Do any physicians visit the patients at the facility?
A. The family members have the choice of continuing with their own physician or choosing the facility physician that visits the facility. We have Internal Medicine and Psychiatric physicians visiting regularly.
Q. Do you pick up prescribed medication, or do you have any pharmacy that you work with?
A. The family members have the choice of picking their own pharmacy (must be delivered the same day) or choosing the facility’s preferred pharmacy, which delivers the prescription in a bubble pack on the same day. The pharmacy accepts most HMOs and will bill you directly for any co-payment.
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